Refund Policy

1. No Refund Policy

All purchases made on VeltrixCapital are final and non-refundable. Once a trading challenge has been purchased and payment has been confirmed, no refunds will be issued under any circumstances. This includes, but is not limited to, situations where the user fails the evaluation, decides not to trade, or changes their mind after purchase.

2. Reason for No Refunds

Our no-refund policy exists because:

• Trading account credentials are generated and provisioned immediately upon payment confirmation
• Server resources and trading infrastructure are allocated to your account
• The digital nature of our service means delivery is instantaneous and cannot be “returned”
• Cryptocurrency payments are irreversible by nature

3. Payment Issues

If you experience a payment issue where funds were sent but your order was not processed, please contact our support team immediately with your transaction details. We will investigate and ensure your order is properly fulfilled. Payment issues are handled on a case-by-case basis.

4. Service Disruptions

In the rare event of a significant service disruption caused entirely by VeltrixCapital (not market conditions, broker issues, or force majeure events), we may, at our sole discretion, offer account extensions, replacement challenges, or other forms of compensation. This does not constitute a refund and is handled on a case-by-case basis.

5. Chargebacks and Disputes

As all payments are processed via cryptocurrency, traditional chargebacks do not apply. Any attempt to dispute a legitimate transaction or engage in fraudulent activity will result in immediate account termination and potential legal action.

6. Account Breaches

If your trading account is terminated due to a rule breach (exceeding drawdown limits, violating trading rules, etc.), no refund will be issued. It is your responsibility to understand and follow all trading rules before and during the evaluation. The rules are clearly stated on our pricing page and in your account dashboard.

7. Before You Purchase

We strongly encourage all potential customers to:

• Review all challenge rules and trading conditions thoroughly
• Read our FAQ section for answers to common questions
• Ensure you understand the evaluation process and requirements
• Confirm you have a viable trading strategy before purchasing
• Contact our support team with any questions prior to purchase

8. Contact Us

If you have questions about this Refund Policy or need assistance with a payment issue, please create a support ticket through your dashboard.